Our Commitment to Privacy
Collecting and Using Personal Information
Either before or when we collect personal information about you, we will explain how we intend to use it. We will limit the personal information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your personal information for any other purpose.
Where Personal Information is Collected
Rascal Remedies collects two types of information from you, personal information and non-personal information. This information is collected notably when you do any of the following:
- purchase products and services;
- subscribe to the Rascal Remedies e-newsletter;
- request information on Rascal Remedies products and services;
- participate in a contest or promotion;
- send Rascal Remedies questions or comments;
- navigate the RascalRemedies.com website.
Types of Personal Information Collected
“Personal information” is information that identifies you as a physical person, including your name, contact information, address, email, telephone number, order number, financial information used to complete a purchase. Rascal Remedies only collects personal information when you agree to provide it upon creating an account with Rascal Remedies, subscribe to our newsletter, purchase products or services, or submit a request via RascalRemedies.com.
Types of Non-Personal Information Collected
Protecting Your Personal Information
We will protect your personal information with appropriate safeguards and security measures. All employees of Rascal Remedies are familiar with the procedures that must be taken to safeguard customer personal information. Protecting the confidentiality of your personal information is more than a procedure – it’s part of our job.
We retain your personal information only as long as it is required for the reasons it was collected. When your personal information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form. We ensure that your personal information is stored securely.
We do not sell or rent customer lists or personal information to others.
Withdrawal of Your Consent
We will explain your options of refusing or withdrawing consent to the collection, use or release of your personal information, and, given reasonable notice, we will record and respect your choices. In most cases you are free to refuse or withdraw your consent at any time by closing your Rascal Remedies account or unsubscribing from our e-newsletter.
Access and Accuracy to Your Personal Information
Upon your request, we will give you access to the personal information we retain about you, subject to certain statutory limitations. We will respond to your requests within the timelines prescribed by the applicable privacy legislation. We will make every reasonable effort to keep your personal information accurate and up-to-date.
Addressing Your Concerns
If you have any questions, concerns or problems about privacy, confidentiality or how a request for personal information was handled, we encourage you to let us know. You may contact us in one of the following ways:
Telephone: +1 (604) 493-2255
Last updated: January 20, 2020